Questions and Answers
Pricing: Prices EXCLUDE VAT
How does delivery work?: In order to provide best prices and service, we need to keep the operation efficient. After processing your order, your goods will be couriered from a local warehouse directly to you. The lead time hence dependant on warehouse location.
What happens in the items ordered are not in stock?: We try our best to keep the web current but we are not perfect. We will notify you as confirmation on availability of items. Drop us an email before ordering (firstname.lastname@example.org) or call us at 083 659 4381 and we will try our best to give you a speedy update before you order. In general the web info should be good.
I am new, can you help me?: Of course we can assist and if we are not personally available during your schedule we will ask others to help you. We are based in Pretoria East.
Pilot RC and other frames availability?: Pilot RC products, like many others, are imported a couple of times per year within huge containers. This is by far the most cost effective method but comes with long delays. If really in a hurry, we can provide you with prices for import by Airfreight.
Do you import Batteries?: No, we do not. We are however in the process to setup agreements with local suppliers that are knowledgeable on the subject to maintain high levels of service to our customers.